Call Center Agent –English and Russian Languages (Mixed shifts)
BetConstruct is seeking an active and communicative Call Center Agent with profound knowledge of English and Russian languages to join our Customer Service team.
This is a full time position with mixed shift working schedule, which includes 5 shifts per week with morning (09:00-18:00) and evening (18:00-02:00) shifts.
Deliver customer service through online and phone support
Provide solutions to customers with the help of supervisors from different departments
Provide detailed information about websites, procedures, payments and requests
Translate database information about registered bets
Excellent knowledge of Armenian, English and Russian languages
Excellent listening and communication skills
Customer service skills
Ability to work under strict deadlines and pressure
Ability to work as a part of a team
Ability to be patient and understanding
Experience in the field is a plus