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Technical Support Specialist


Job description


We are looking for a Technical Support Specialist who is passionate about helping customers resolve their issues and organize product technical support


Job responsibilities


- Walk customers through the process of product integration and tests
- Organize product technical support
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Send technical documentation to customers who have lost or misplaced theirs
- Assume remote control over customers’ computers when necessary to resolve problems
- Make hardware recommendations for customers


Required qualifications


- Bachelor’s degree in Computer Science, Information Systems or other related field
- At least 1 year of experience in information technology or technical support (technical background(IT))
- Extensive familiarity with Windows operating systems
- Working knowledge of security software options and functionality preferred
- Good communication skills (with internal team members and external business partners)
- Good knowledge of English language